Delivery & Returns

Delivery

Customers have the option to pickup their balloons & goods from our retail shop in Central or have them delivered (at an additional cost – see delivery rates below).  There is no minimum order.
 

Location Delivery Surcharge
Central (excluding mid levels) $100
Hong Kong Island $150
Kowloon areas $250
New Territories $300
Tung Chung & Disneyland $350
Discovery Bay $450

 

Delivery Policy:

  • One delivery trip can deliver the up to 100pcs 11″ latex balloons. Additional trips will be charged for larger orders.
  • You must allot a 1 hour timeframe for our delivery.
  • We always try our very best to have the balloons delivered on time, however due to unpredictable traffic conditions, we are unable to guarantee that we will meet your requested timeframe.
  • Any change in delivery date & time must be made at least 48hrs before the scheduled delivery.
  • During T8 or Black Rain storm warning, all deliveries will be suspended. Our staff will contact you to reschedule the delivery as soon as the weather allows.

Returns

If you would like to exchange any unused goods bought from us, bring them to our shop during regular business hours, along with the original purchase receipt, within 14 days of purchase.  Please ensure that all products are in their original, unopened packaging to make the exchange. We do not offer refunds for any goods purchased.

*Please note that personalized items cannot be exchanged

Retail Shop Information:

Tel: (852) 2810 6223

Retail shop opening hours:
Monday - Saturday 10am - 7pm
Sunday 10am - 5pm (closed on holidays)